Carolina Sporting Arms succeed
A few weeks ago, I got a comment on my earlier review of an experience I had at Carolina Sporting Arms. The store manager, Donald Ingram, asked me to call him to talk about my experience. After a brief delay on my end, we had the opportunity to speak today.
Donald is aware of the problems that the store has had in the past with customer service, and asked for the opportunity to make things right. He offered me a free transfer and a $50 dollar gift card for the store.
I like free stuff as much as the next guy, but it’s not necessary. I was always more concerned that someone in the management chain understood that I was displeased with the level of customer service. It seems that that message was received. I have to say that I was impressed that he took the time to seek me out and try to make things right. He also made the point that he wants every customer to have a a positive experience.
So, if you are shopping at CSA, and you have a problem, ask for Donald.
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